Question 1

Can I book a taxi in advance and how can I book this?

Accepted Answer

Hello Carz is happy to accept advance bookings. Simply click the Book Now button on our website or download the Hello Carz App from the App Store or Google Play.

Question 2

How can I make changes to my bookings?

Accepted Answer

You can cancel your existing booking through our App or website and then make a new one.

Question 3

How would I receive my booking confirmation?

Accepted Answer

If you book through our App or website, you will receive instant confirmation on your screen and via email.

Question 4

What is a long-distance journey?

Accepted Answer

We specialize in long-distance journeys such as airport and seaport transfers, and intercity travel between towns, cities, or villages.

Question 5

Where can I enquire about lost property?

Accepted Answer

If something is left behind, our drivers are instructed to hand it into the police or inform us. Please email info@hellocarz.co.uk or call us +441733802222.

Question 6

How can I pay for my taxi?

Accepted Answer

We accept all major credit/debit cards via our App and website. Contactless payments are supported. Business customers can request a credit account.

Question 7

Do you offer corporate accounts, and how can I open one?

Accepted Answer

Yes, we offer 30-day credit corporate accounts. Email info@hellocarz.co.uk or visit the homepage and click on the Corporate Customer link to apply.

Question 8

How much will my taxi cost?

Accepted Answer

Pricing depends on distance and time. Fares are estimated for one pickup and drop-off. Extra stops may incur additional charges.

Question 9

Can your taxis accommodate wheelchairs?

Accepted Answer

Yes, we offer wheelchair-accessible vehicles. Please request this when booking online or via the App.

Question 10

I live outside Peterborough. Will you take me home?

Accepted Answer

Absolutely! Hello Carz offers transport outside Peterborough. Book through our website or app.

Question 11

How do I know my cab has arrived if I can't see the street?

Accepted Answer

If you provide your mobile number during booking, we’ll send you a text with your cab details and a tracking link.

Question 12

What if you don’t answer my call?

Accepted Answer

Over 99% of our calls are answered within two rings. In rare cases of delay—bad weather or peak hours—please be patient.

Question 13

How can I stay updated with Hello Carz news?

Accepted Answer

Follow us on social media or bookmark our website to stay updated.

Question 14

How can I make a complaint?

Accepted Answer

You can file a complaint via our contact page or email info@hellocarz.co.uk. Please provide journey details, driver name, and your contact info for review.

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